Sugar Code Private Limited focuses on providing services based on customer needs. We implement innovative solutions working with multiple fronts while collaborating with user experiences and business requirements. We take pride in our flexibility to work with clients in a way that they could best meet their required objectives. We have proven our capacity through critical, reliable, and innovative, user-friendly solutions in software and solutions engineering. Sugar Code aims to create long-lasting relationships delivering unique and outstanding service to our clients.
At Sugar Code, we seek to become a trusted partner to our customers, empowering them to leverage varied technologies to address their critical business issues. Our approach is always customer-centric, and our focus is invariably on performance excellence. We take our commitment to our customers very seriously. Our service delivery is based on proven systems and industry best practices and standards. Our customers trust our solutions because our focus does not stop at understanding their businesses but drills deeper into understanding even their customers' businesses.
Many of the solutions and services we offer are designed to reduce energy with more greener foot int.
Sugar Code was established in 2015 with a direction to improve corporate communication through sophisticated communication technics at an affordable price.
Sugar Code revolutionizes the mode of customer communication in an organization.
We take pride in our flexibility to best meet their required objectives.
We identify communication gaps in the Core systems, People, Training and integrate them to make them seamless.
We do it through various communication tools or customized developments to suit your exact needs
"Customer Experience" is what we focus on, taking your customers on an experiential journey.
Sugar code is the majority shareholder of iPhonik. We bring in the service of the same team who supported you for more than decay with exceptional knowledge of Contact Center Management.
iPhonik is the leader in contact center technology in Sri Lanka. With iPhonik, Sugar Code is the only company in Sri Lanka that serves a 360-degree value proposition to the contact center industry. We bring in Consultancy, Infrastructure, Installation, maintenance, fully outsourced contact center management, and Training, covering the contact center's entire life cycle.
Further, we have our on-premises Nextconect contact center and FlashCloud, a cloud-based contact center according to your budget and preferred operational model.
NextConnect Contact Centre is an omnichannel contact center solution designed for midsize and large companies who believe customer relation is the key to success. It offers omnichannel contact management, automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI) within a suite. Nextconnect enables customer agents to handle both inbound and outbound communications from multiple communication channels, such as telephone, email, fax, Webchat, and SMS.
With the help of the ACD functionality, the software automatically routes customer calls based on routing algorithms so that the queries reach the most appropriate resources
Fashcloud makes it possible to offer outstanding sales and customer service as enterprise companies but without the armies of technical personals up-front costs, complex infrastructure, and truckloads of hardware. Using the cloud, you can scale seats as needed, deploy in days, and pay as you go.
Flashcloud helps contact centers of all types and sizes take control of their operations and get up and running quickly. Technical and non-technical people can easily administer the Flashcloud system. Even informal contact centers can significantly benefit from a cloud solution due to its flexibility, power, and ease of use.
With Flashcloud, you can harness the cloud's speed and flexibility while getting all the robust features of on-premise systems. Whether you're seeking inbound, outbound, or blended contact center software, Flashcloud has the solution for you. Flashcloud contact center platform deployed on Dialog Enterprise Cloud enables customers to choose their connectivity to the platform through Dialog's VPN routers or internet.
Call Centers aren't what they use to be. They can often be the hub, heart, and first impression of your organization. You may already decide on going to a cloud-based solution, but iPhonik's choices and options are tailor-made for your requirement with up-to-date technology, allowing you to make the leap.
Our business engineering consultants apply automated technologies to deliver customized Contact center outsourcing solutions. This approach benefits our clients by helping them outsource contact center processes such as inbound and outbound calling, leading to greater efficiency and improvement in day-to-day customer service levels. To stay competitive, businesses need to access a first-rate outsourcing call center with state-of-the-art technology and well-trained agents—that's what iPhonik can offer.
As one of the leading outsourced Call Center companies, iPhonik has the experience and expertise to help improve your Contact Center processes. Your customers expect to receive the highest quality of support when interacting with your organization, and we are here to ensure that happens. Consistency, professionalism, organization, and efficiency are all needed to manage successful operations in call centers. Our team works directly with yours to develop a solution that makes outsourcing "contact center" a pleasant experience
